Data Protection Policy

Last updated: March 2026

Introduction

GleamGuard is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and safeguard your information when you use our services or contact us.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and property address
• Service Information: Details about the services you request or receive
• Communication Records: Records of correspondence between you and GleamGuard
• Website Usage: Basic analytics data about how you use our website

How We Use Your Information

We use your information to:

• Provide quotes and schedule services
• Communicate with you about your enquiries and bookings
• Send service reminders and follow-ups
• Improve our services and customer experience
• Send marketing communications (only with your consent)

Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and access is limited to authorized personnel only.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Contact information for completed jobs is typically retained for up to 3 years for warranty and follow-up purposes.

Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Commissioner's Office (ICO)

Third Parties

We do not sell your personal information to third parties. We may share information with service providers who assist in our operations (such as payment processors), but only as necessary and under strict confidentiality agreements.

Contact Us

If you have any questions about this policy or wish to exercise your data protection rights, please contact us: